Welcome to Vodafone Community
Please dont post private information on a public forum as it is a security risk. It is also against forum rules. Instead Private message a moderator.
Mods wont be back until tomorrow to help. You could try live chat. To use live chat click support at the top of this page then choose the service you need support with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.
Apologies for the delay in responding. If you private message (via the link in my signature) over the below info, we can check this for you?
Date of birth:
Link to your thread or post: