Menu Toggle

Welcome to Vodafone Community

iPhone & Apple Devices

iMessage activation

Products and Services FAQs

Products & Services FAQs

Poster

I am a vodafone prepay customer with a ported number.

 

I cannot activate iMessage.

 

So far I've tried: turning it off and on again, rebooting, resetting network settings, reintalling iOS to no avail. Keep getting the error 'Activation unsuccessful. Try again.'

View more options
12 REPLIES
Community Expert

Have you credit?

 

Have a look here for some tips too:

https://support.apple.com/en-us/HT201422

 

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
View more options
Valued Poster

 

Is this your first time using iMessage ? if the answer is no...

 

Did you deregister / unassign iMessage when it was on the previous network prior to porting your number?

 

If not - you should first try deregistering your number from iMessage.   Go to here

 

https://selfsolve.apple.com/deregister-imessage

 

Select Ireland and Enter your number.   Then when you get a text message verification purpose from apple, enter it and your number will be deregistered.

 

You can then try turning on iMessage / activating it once more.

 

 

All the best

 

MRU

 

 

View more options
Poster

I've tried all these tips thanks. No luck!

View more options
Poster
I tried this and successfully deregistered my *other* mobile numbers, however my vodafone number does not receive the deregister code text.

I have received text messages in the past so I know that my phone is able to receive texts.
View more options
Valued Poster

I assume you can recieve telephone calls ?  That the number has been fully ported ?

 

A moderator will have a look at this for you on Monday - it is strange indeed.

 

I'll flag it for you.

 

MRU

View more options
Poster
I can receive calls and text like normal just not from the apple self solve website.

Thanks for the help!
View more options
Community Manager
Community Manager

Hi there,
It appears everything you need to use the network is set up correctly - your next port of call would likely be Apple customer care, so they can assist.

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
View more options
Poster

I left my iMessage OFF for about 24 hours and turned it on again, activated with no problems!

View more options
Community Expert
Great to hear. It may help others who encounter a similar issue! Thanks for coming back and posting.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
View more options
Poster

I'm on Chat Extra. I had to restart my phone yesterday, I had iMessage turned on before I turned it off. When I turned the phone back on, I had to turn on iMessage again. I've noticed I've been charged for turning on iMessage. This never happened before. When I queried the charge I was told it was correct. So I presume this means every time I reset all settings I will be charged for turning on iMessage. Can anyone confirm this ?

View more options
Moderator

Hi there,

 

As the activation request for iMessage is sent by SMS in the background by your iPhone to Apple's servers in the UK, a charge of €.0.15 will apply (activation costs the same as an international text to the UK).

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
View more options
Highlighted
Poster

This is a new charge so, as I never paid 15c before to activate iMessage. There should be a message to tell you there is a-charge to activate this service.

View more options
Top Contributors
my-vodafonemenufacebooktwittercommunityclosechevron-downchevron-up