Welcome to Vodafone Community
Call them on 1907 or drop into a store. Mods wont be back until Monday to help. You could also try live chat. To use live chat click support at the top of this page then choose the service you need support with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.
Apologies for the delay in responding. If you private message (via the link in my signature) over the below info, I check that for you?
Date of birth:
Link to your thread or post: