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Unknown calls iphone 6.

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Poster
Hi,

Since I upgraded to an iphone 6, all of my incoming calls are coming up as 'Unknown' caller even though the caller is in my phone contact list. I know it's not the incoming call Id because they show up on other phones.

Can you help me with this please, I hate answering unknown numbers?

Thanks,
Niamh
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55 REPLIES
Moderator (Retired)
Hi @ngaughan,

I have refreshed some of the settings for your phone. Could you please try turning the phone off and on again? The issue should be resolved now.

Thanks.
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Poster
Thanks Darren, it's all fixed now!
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Moderator (Retired)
Not a bother @ngaughan, have a nice day!
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Poster
Hi, I am having the same issue. You might advise how I can resolve.

Thanks so much
Eadine
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Community Manager
Community Manager

Hi there,
Just restart your phone and you'll be good to go.

Thanks,

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Poster
Thank you!
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Moderator (Retired)
Let us know if there is anything else we can help with @EHickey.

Thanks.
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Poster

I have the same issue - can you fix it?

Thanks

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Poster
Hi guys, I am having the same problem, can this be fixed for me please?
Thanks so much
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Moderator (Retired)

Good afternoon soriain,

 

I have refreshed some of the settings for your phone. Could you please try turning the phone off and on again?The issue should be resolved now.

Thanks,

Sharon

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Moderator (Retired)

Good afternoon, 

 

I have refreshed some of the settings for your phone. Could you please try turning the phone off and on again?The issue should be resolved now.

Thanks,

Sharon

Learn all about our new forum, right here .
If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
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Poster
Thank you Sharon, that's fixed now!

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Moderator (Retired)

Good morning, 

 

Great news! Thank you for letting us know :-)

 

Thanks,

Sharon

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Poster

Thanks - that's working now

Best

Seán

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Community Manager
Community Manager

Good stuff, just drop us a line if you need anything else.

Thanks,

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Poster

hi!

i have the sam issue on my iPhone 5, can u help me somehow?

thanks

 

 

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Moderator (Retired)

Hi,

 

That's sorted for you now. Just switch the phone off and back on to reset and you're good to go.

 

regards

 

Sean

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Poster

thanks!its working!

 

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Poster

I am experiencing the same problem - can you advise ? 

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