Menu Toggle

Welcome to Vodafone Community

From 04.04.19 to 29.04.19 responses may be delayed. To ensure the fastest response to your query, please click here and select your service type, to speak with our live chat team.
Close announcement

iPhone & Apple Devices

Refurbished iPhone 6 Won't turn on

Products and Services FAQs

Products & Services FAQs


I ordered a refurbished iPhone 6 to be picked up in store, and I went to pick it up yesterday.  I charged it all night and the screen remains black and it will not turn on.

View more options
Community Expert
Return it to the store where you bought it for a checkup and possible replacement.
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
View more options

HI there,


I'm really sorry to hear you're experiencing issues with your new handset, can you advise if my colleagues in store were able to assist you here?




Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
View more options
Top Contributors