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Hi, I have been on bill payment, and successfully paid in full the two years, and currently on pay as you go.
I requested NAC for my iphone and the customer service has informed me that I need to pay for unlocking, as a pay as you go customer. I don't understand why I need to pay for this, as it didn't include the payments made during the contract . What will I have to do to get the NAC number?
Apologies for the delay in responding. Have you only recently moved from bill pay to PAYG?