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iPhone & Apple Devices

NAC Request

Products and Services FAQs

Products & Services FAQs


Hi, I have been on bill payment, and successfully paid in full the two years, and currently on pay as you go.
I requested NAC for my iphone and the customer service has informed me that I need to pay for unlocking, as a pay as you go customer. I don't understand why I need to pay for this, as it didn't include the payments made during the contract .  What will I have to do to get the NAC number? 

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Community Expert
T&C's for obtaining a code can be found here. You agree to these when you buy the phone and use the serivce:

If you bought the phone under contract originally and then switched to PAYG after the contract then mods should be able to assist you when they are back tomorrow.
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Hi there,


Apologies for the delay in responding. Have you only recently moved from bill pay to PAYG?




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Thanks for your reply...

Yes, I switched from bill pay to PAYG few month ago.
I had paid in full for the entire two year period of €70 x 24 months, and would like to now unlock the phone.
Could you able to sort this out please?

Thanks in advance for any help you are able to provide.

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Community Expert

PM the following info

Mobile number:
Date of birth:
Link to this thread
Make and model of the handset:

to any mod.

Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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