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Mobile phone credit not showing up but taken out of bank account

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Poster
Hi
I gave my son €40 top up at 17:46 25/01/2019 from my bank account.

He did not receive the credit but the €40 was taken out instantly from my bank

My son contacted Vodafone but has not been given the credit.

Please advise
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5 REPLIES
Moderator

Hi MaryAlice,

Apologies for the delay in responding to you. Has the credit arrived as yet?

If not, could you send a private message with the number you tried to top up and a link to this thread?

- Aoife

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Poster

Hi Aoife
No credit (€40) yet. This is the number I was sending it to
(087) xxx xxxx

Regards
Fiona

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Moderator

Hi MaryAlice,

Can you send a screenshot of the payment (with everything else greyed out) to this address with FAO Aoife in the title bar so I can take a look?

- Aoife

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Community Expert

Please dont post private information on a public forum as it is a security risk. It is also against forum rules. Instead Private message a moderator.

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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