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iPhone & Apple Devices

Error activating iMessage and FaceTime on iPhone X

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Poster
I’ve gone through Apple Support and have tried restarting phone/restoring from backup/restoring and setting up as new phone and wiping the phone completely. I’m on Vodafone X and also just topped up by €20 yesterday. I can receive and send texts and Apple have said that everything’s okay from their end? I even got a new replacement sim. Any help appreciated.
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Community Expert

As opposed to an active plan have you actual credit on your sim? And if so how much?

Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Poster
The balance is €0.00 as it always is because when you top up because the plan takes the €20 once topped up, but it includes unlimited messages?
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Community Expert
You need credit as I believe the iMessage number is a UK number. Topup by 5 euro to get credit without activating your plan. Then the iMessage activation should work as you've credit.
Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Moderator

Hi there,

 

Cookie is spot on, as you would need to send an SMS to the UK in order to activate the iMessage service, you would need to have enough credit on your account before you can send this international text. However,  if you private message (via the link in my signature) over the below info, I can have €0.15 credit added to your account for you.

 

Mobile number:

Full address:

Date of birth:

Link to your thread or post:

 

Thanks,

Ashling

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Poster
Hi Ashlinh,

I actually topped up last night by €5 to activate it and it was successful.

Thanks a mill.
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Moderator

No problem at all, thanks for keeping us posted Smiley Happy

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To send me a private message, simply click here
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