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I have been trying since last Wednesday 22nd August to get my issue resolved. My data is not working. It stopped working on the evening of Tuesday 21st.
I have done many network resets, turned off the phone when advised to, switched between 3G and 4G, turned off roaming etc. Nothing has worked. I was without the message app also but this is now working again.
I have visited a vodafone store, they have told me it's not my handset, that it is a technical issue with Vodafone. I have now asked for my issue to be elevated to the next level and I have been told I may not hear anything back for 3 to 5 working days. I was also told that I would be compensated for loss of service but I haven't been told what the compensation will be.
I have never had an issued with VF before and I have to say I am extremely disappointed and beyond frustrated. I have 8 months to go in my current contract and I don't think I will be renewing it.
If I could cancel without having to pay a penalty, I definitely would.
I have heard that for a week, shambolic customer service
Yes, because really Vodafone is doing nothing whatsoever in the background to try and solve this and are focused now only on lieing to you for laughs and giggles right?
It couldnt possibly be that the resolutions they had put in place that they thought had resolved the issue for some reason had not and they are now trying to investigate what exactly has gone wrong, something that is clearly taking a little time.
But if you post enough times how shambolic their customer service is and how you intend to leave then maybe they will push the "resolve now" button that fixes everything.
And of course lets not forget that while you went years without issues, there are networks where people are experieicing issues twice a year or more, and do not exactly experience some sort of superior customer service when trying to resolve these issues. It takes only a few minutes on their forums to determine this. One actually closed down their forum which contained nothing but customer complaints.
But i am sure whereever you choose to move once your contract is up, they will have superior customer service and a resolve now button to keep you happy.
Back to the issue at hand, if you answer my question above and tell us what handset you are using, we can look to see if we can replicate or find a known issue with a resolution - something we are more than happy to do if you drop the rant for a few minutes and provide the information i asked you for.
Or not - your choice.