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All incoming calls display as "Unknown"

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Poster

Phone is an iPhone SE. All incoming calls show up as "Unknown" whether I have the number saved in my contacts or not, and so the caller can't be directly identified or called back if I miss them. I had the same problem with a previous phone on the same number, also with Vodafone. Didn't bother getting it addressed then as I didn't use the phone that much but I'm using this one more now and it's getting annoying. Any help would be much appreciated.

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8 REPLIES
Moderator

Hi there,

 

Our tech team are currently looking into this for you, as soon as I have news, I'll be in touch.

 

Thanks,

Ashling

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Moderator

Hiya,

 

That should be fixed for you now, can you please restart your handset and confirm?

 

Thanks,

Ashling

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Poster

Yes, it appears to be fixed now; many thanks.

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Moderator

That's great to hear, thanks for letting us know Smiley Happy

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Poster
Hi, please assist. I’m having the same issue with the iPhone 7 Plus. All incoming calls show “unknown” whether or not they’re in my contacts.
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Moderator

Hi there,

 

If you could private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks,

Ashling

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Poster
Hi.
I have the same problem on my iPhone 6. Unkown caller here there and everywhere.

How do i fix it? Any advice would help.
Thanks
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Moderator

Hi there,

We can help with this. Can you please PM your number, address & DOB?
Thanks,

Danielle 

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