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Registered: a week ago

No modem or engineer montths after upgrade.

I was automatically upgraded from standard broadband to fibre back in August and told I'd receive a new modem and to expect an engineer to call out but over half a year later there's been no sign of either so I've effectively been paying for fibre but getting standard internet which is ridiculous. Can this be sorted please?

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Posts: 6,064
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Registered: ‎09-11-2012

Re: No modem or engineer montths after upgrade.

And is this your first time contacting Vodafone about this issue?
Cookie
Vodafone Community Expert (or so I'm told) and S7 Edge owner. I dont work for Vodafone
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Posts: 21,855
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Registered: ‎10-08-2009

Re: No modem or engineer montths after upgrade.

Hi there,

If you private message (via the link in my signature) over the below info, I can ask the orders team to look into this for you?

Landline number/CRN:

Contact number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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