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Posts: 10
Registered: ‎16-01-2014

Re: Forum feedback - got ideas? Post 'em here.

Hi Daz,

 

I just followed the password reset procedure for the forums and the link that I received points to stage.vodafone.ie (which doesn't exist), I had to change 'stage' to 'sso' to get the reset link to work.

 

Just letting you know in case other users are locked out and haven't figured this out.

 

Cheers!

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Message 61 of 93 (13,470 Views)
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Registered: ‎10-08-2009

Re: Forum feedback - got ideas? Post 'em here.

Yep, sorry about that - it's a known issue that is taking a little while to get resolved.

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 62 of 93 (13,421 Views)
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Registered: ‎09-11-2012

Re: Forum feedback - got ideas? Post 'em here.

what has this to do with forum ideas?

Please do not post the same thing in multiple locations. It' causes confusion and delays responses:
https://community.vodafone.ie/t5/iPhone/Youtube-not-working-on-3G/m-p/168657
https://community.vodafone.ie/t5/iPhone/blocked-websites-age-restriction/m-p/168656#M20084
Cookie
Vodafone Community Expert (or so I'm told) and S7 Edge owner. I dont work for Vodafone
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Message 63 of 93 (13,341 Views)
Poster
Posts: 1
Registered: ‎26-12-2014

Re: Forum feedback - got ideas? Post 'em here.

How does one create a new post? Its very difficult to post a new topic?

 

Anyway i need to speak to a customer service representative...

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Message 64 of 93 (12,546 Views)
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Registered: ‎10-08-2009

Re: Forum feedback - got ideas? Post 'em here.

Hi there,
Just go to the section that best describes your query, then click the 'new message' button in the top left.
Once you've posted, I'll follow up.

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 65 of 93 (12,544 Views)
Poster
Posts: 1
Registered: ‎04-01-2015

Re: Forum feedback - got ideas? Post 'em here.

Hi Daz!
Which section are you talking about? I am new in the community and I have no idea how i can open a new topic so I can find answers to my questions.
Your assistance would be much appreciated!
Thanks
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Message 66 of 93 (12,289 Views)
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Registered: ‎09-11-2012

Re: Forum feedback - got ideas? Post 'em here.

Look at all the topics listed here:

https://community.vodafone.ie/

Click one which sounds like the best category for your problem.

Then click new message and pose your problem.
Cookie
Vodafone Community Expert (or so I'm told) and S7 Edge owner. I dont work for Vodafone
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Message 67 of 93 (12,284 Views)
Poster
Posts: 2
Registered: ‎30-04-2013

Re: Forum feedback - Thank you.

I was having trouble with my pay as you go account and i was onto customer care. I got a lovely person by namr of Niyati think ive spelled it right... they wer so much help and pleasant to deal with i was very impressed with the service and this person i didnt get chance to answer the feedback survey so this is my way of saying thank you. this is why i stay with vodafone because of lovely people like this who are so helpful and understanding.

 

Yvonne

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Message 68 of 93 (5,869 Views)
Moderator
Posts: 1,524
Registered: ‎14-09-2015

Re: Forum feedback - Thank you.

Hi Yvonne, 

 

Thanks for getting in contact - we'll make sure your lovely compliment is passed onto the agent who helped you Smiley Happy

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Message 69 of 93 (5,860 Views)
Poster
Posts: 1
Registered: ‎08-02-2016

Re: Forum feedback - got ideas? Post 'em here.

Posted from Apple iPhone
 
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Message 70 of 93 (5,439 Views)
Frequent Poster
Posts: 30
Registered: ‎09-07-2012

Re: Forum feedback - got ideas? Post 'em here.

i think response from forum moderators very slow i pm a mod yesterday who is showing a status as on line and still no response  even an accknowledgment of a persons quey would be nice as i don't know if my issue is been delt with or not . thanks

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Message 71 of 93 (4,994 Views)
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Registered: ‎09-11-2012

Re: Forum feedback - got ideas? Post 'em here.

[ Edited ]

Please note per forum rules, PM's without a link to an existing post about the issue will be ignored. You must post about the issue then PM any private infor to the mods with a link to your post. These are the forum rules.

 

They will thenanswer queries in the order they recieve them so they will get to you.

Cookie
Vodafone Community Expert (or so I'm told) and S7 Edge owner. I dont work for Vodafone
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Message 72 of 93 (4,992 Views)
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Registered: ‎10-08-2009

Re: Forum feedback - got ideas? Post 'em here.

Hi there,
As Cookie notes, there are no public posts from you since 2014 - if you haven't posted publicly, PMs will not be actioned. Mods may be online to perform admin tasks, gather information, or take other actions - a PM may not even be seen if it's not been asked for in a thread.

Please post in the appropriate section and we'll follow up.

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 73 of 93 (4,987 Views)
Poster
Posts: 1
Registered: ‎29-11-2010

Porting away from vodafone

I recently ported my wife's phone from vodafone to another provider

I had waited for the 2 year contract to be up so as not to get hit with any extra charges

To my surprise I was hit with a 28 day leaving charge on top of my monthly bill

This is a complete SCAM on the part of vodafone and have been told it is standard

Well standard or not it is a SCAM and one I am not happy with

Sneaky to say the least

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Message 74 of 93 (3,336 Views)
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Registered: ‎09-11-2012

Re: Porting away from vodafone

You pay for line rental in advance so when did you leave/port in your billing cycle?
Cookie
Vodafone Community Expert (or so I'm told) and S7 Edge owner. I dont work for Vodafone
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Message 75 of 93 (3,331 Views)
Poster
Posts: 3
Registered: ‎06-09-2016

Re: Porting away from vodafone

[ Edited ]

Please don't post the same thing in multiple locations. It causes confusion and delays responses. It is also against forum rules. Stick to one location:

 

https://community.vodafone.ie/t5/Billpay-Packages/bill-pay-to-pay-as-you-go/m-p/199718#M27778

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Message 76 of 93 (1,964 Views)
Poster
Posts: 1
Registered: ‎08-09-2016

Re: Forum feedback - got ideas? Post 'em here.

Posted from Apple iPad

Feedback idea: the price of roaming with Vodafone - I'm abroad (in Europe) and it cost me an incredible 9 euro to send 2-3 texts + receive 2 only (this is the truth) + received one short call. I had signed up for 30 min international calls but the received call wasnt even  taken from those 30 min (so much for "international calls", I'm not buying that again). Honestly, at this price, roaming is a luxury, it breaks my heart and this has left me with very little credit on my phone. Note that this is with mobile data off, because I'd have nothing left if I had left it on. And I pray no one will need to call me or text me during the last few days of my holidays, this is ridiculous!

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Message 77 of 93 (1,946 Views)
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Registered: ‎09-11-2012

Re: Forum feedback - got ideas? Post 'em here.

Firstly 100 international minutes means calls from Ireland abroad and not calls made abroad while roaming to Ireland.

Secondly there are some great deals on with Vodafone red roaming. More details on what they are and how to opt in here:
https://www.vodafone.ie/roaming/
Cookie
Vodafone Community Expert (or so I'm told) and S7 Edge owner. I dont work for Vodafone
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Message 78 of 93 (1,939 Views)
Poster
Posts: 3
Registered: ‎08-11-2016

Texting Northern Ireland

Posted from Apple iPad

I have gone with the 20 euro package for free calls and texts with the add on of phone calls to Northern Ireland. What package should I go for to get free international texts.

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Message 79 of 93 (872 Views)
Moderator
Posts: 1,015
Registered: ‎01-11-2016

Re: Texting Northern Ireland

Hi there,

 

Unfortunately we do not offer unlimited international texts with our Pay as You Go deals but they are available with our bill pay options as an add on.

 

You also have the option to send your international texts through web text by logging online to our web site HERE.

 

If you would like to shop our full range of plans please CLICK HERE.

 

Here is a link to our bill pay add-on section: Add-On

 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 80 of 93 (869 Views)