Welcome to Vodafone Community
Apologies for the delay in responding, we experienced a high volume of queries.
If you private message (via the link in my signature) over the below info, I can look into this for you? There are some criteria to meet, but I'll let you know if there are any issues.
Vodafone mobile number:
Security PIN (or, if you don't have this, your address and date of birth):
Make and model of the handset:
Link to your thread or post: