Welcome to Vodafone Community
If you private message (via the link in my signature) over the below info, I can look into this for you?
Date of birth:
SIM card number (this is the long number printed on the SIM card)
Link to your thread or post:
Can you confirm what browser you are using? It has been my experience that Chrome works best with the Vodafone Community website.
Can you please attempt the steps below and confirm if you were successful?
If you're Billpay, the SIM can be activated by:
Ah I see, can you please private message us through our Facebook page and include the details I have outlined in my previous message? If you state at the beginning of your message that this is for the attention of Ashling, I can assist you through this channel.