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My voicemail doesn't seem to be working although i have set up a personal greeting and activated it. I also tried to fix it by diverting busy, not answered and no signal calls to my voicemail but it just says request not completed. Having spent a long time on hold to customer service and not getting through it'd be great if i could get some help on this here.
Your diverts are correctly set up at this end.
Would you mind dialling into your mailbox to see what happens? Just dial your number, but with a 5 after the first 3 digits, so if your number were 0871234567, your mailbox would be 08751234567
My voicemail's not working this past week or so either. When I receive a call and I don't answer, the phone just rings and rings. What can I do to fix this? Thanks JB
I have altered your voice mail settings from here.
Can you turn the phone off then back on again. When the phone comes on please dial 171 and test it for me.
Voice message service is working but calls are still not being directed to it if not answered.
I have changed them again, can you power off then on again & test.
If this does not resolve it for you can you test the sim card in a different phone to see if the same issue persists ?
I have sent you a PM can you reply back to me ?
said: 550 5.1.1
<firstname.lastname@example.org>: Recipient address rejected: User unknown (in reply
to RCPT TO command)
I have replied to your PM there need you to power off & on again as it should be back up & running for you then.
still not working - phone rings for 30 secs but does not divert to voicemail. cal divert on phone still giving 'request not completed'
Can you try putting in these codes manually? You just enter them individually into the main screen and press call or send. You mailbox number is your mobile number with a 5 after the prefix , eg 0871234567 would be 08751234567.
You need to enter these one by one:
have done that but voicemail still not working
Apologies in the delay in this, the issue relates to the port from 02.
I'm gettting this resolved as we speak, your voicemail will be up and running within 24 hours