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Unlock SIM Network Alcatel Idol 4

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Products & Services FAQs

Poster

Hi,

 

I had a Smart Mini 7, according to MyVodafone space, and I was offered an Alcatel Idol . I was given a code to unlock the phone by the former proprietary, but it did not work. I have done multiple combinations, thinking it was the PUK, the PIN or other things that I was asked, and.... I am at my last attempt before locking! Yes I know, I should have found this forum before.

 

How can I do to have my SIM working on this new phone?

 

Many thanks.

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5 REPLIES
Community Expert
If you got the phone second hand from someone else then only the previous owner can request the unlock code for security reasons.

How did you come by the phone? Was it a work phone?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Moderator

Hi there,

 

Cookie would be correct in advising that only the Vodafone customer, who was the original owner of the handset, can request the unlock code.

 

Thanks,

Liam

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Poster

Hi all,

 

Thank you for your answers.

 

The previous owner did ask for a code, but unfortunately it is not working.

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Community Expert
You'd need to get them to request it again I'm afraid. This is both a security and data protection issue. Imagine if the phone had been stolen and the thief could get it unlocked? Only the original owner can request the code.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Moderator

Hi there,

 

I'm afraid Cookie is correct, if the network unlock code that you received is not working, you would need to revert back to the seller of this device. I'm really sorry we couldn't be of further assistance here.

 

Thanks,

Ashling

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