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SIM card activation

Products and Services FAQs

Products & Services FAQs


I have received a new router with a bill pay sim card that has no number. I cannot get a signal as I need to activate this sim.  I cannot activate online as I do not have another bill pay device to put the card into as per instructions on my vodafone page. Can anyone tell me if I can get this sorted online or do I need to take back the complete package back to store to get it sorted. The router I have purchased is Huawei-B528-25D9 if this helps??????

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Hi there,


Apologies for the delay in responding, we are currently working through a high volume of queries.


Are you still in need of assistance here? If so, can you please private message (via the link in my signature) over the below info and I can look into this for you?


Customer number:

SIM card number:

Full address:

Date of birth:

Link to your thread or post:




Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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