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Hi, as I have not topped up my phone in a long time (maybe just over 6 months) it won’t let me top it up now. My nephew topped it up on line today but it did not work. The phone is receiving call but not allowing me to make calls. What should I do? Thanks
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Community Expert

Vodafone can reuse numbers that have been inactive for long periods as per their T&C's:

Numbers and SIM Card
You shall not have any proprietary rights whatsoever in any mobile phone number allocated to you by Vodafone. Vodafone reserves the right at any time to alter or replace a mobile phone number allocated to you or any other name, code or number whatsoever associated with the Service.

You may continue to receive Calls for a period of 8 months (or such other period as Vodafone may advise from time to time) following the date on which Call credit is last applied to your account.

If the equipment remains inactive or no call credit is applied for a period of 8 months or such other period as Vodafone may advise, all unused Call credit will be lost.


Mods wont be back until Monday to check if the number can be recovered. You could try live chat. To use live chat click support at the top of this page then choose the service you need support with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.

Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Hi Carmel,


Apologies for the delay in responding. If you private message (via the link in my signature) over the below info, we can take a look into this for you?


Mobile number:

Full address:

Date of birth:

SIM card no.:

Link to your thread or post:




Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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