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Router huawey B528 suddendly stopped working

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I purchased the Huawey B528 router on bill plan, last month. Opened the box, turned it on and it worked fantastically for 2 weeks. After that, even if all the lights are on and the right colour (blu and green) there is no signal, i.e. I can't connect any device to it... I can't find any help through customer service as I am asked for my mobile number and I don't have that. How do I solve this?

Thanks,

Daria

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2 REPLIES
Contributor
How are you connecting to your router?
I. E. Are you connecting to the 2.4ghz netowrk of the router?
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Moderator

Hi Daria,

 

Sorry for the delay in our reply. If you still require assistance with this, please send on the below details by private message:

 

Account number:

Date of Birth:

Full address:

 

Thanks,

Liam

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