Support:

Other Devices

Search in Community:
Reply
Poster
Posts: 1
Registered: 3 weeks ago

Router IP Address Changed

Hello,

 

I have an IP camera connected to a teltonika router with vodafone sim inside.

 

I'm trying to connect to this router externally from my mobile so I can view the camera. It's not working. I can connect externally when I connect the camera to my virgin broadband router so it's set up correctly.

 

When I check the IP of the teltonika router with the vodafone sim inside, the ip on the router homescreen is different to the public ip when I retrieve it from an ip finding website. 

 

Could this be the reason I can't connect and how do I fix it?

 

Thanks,

Karl

 

 

Share to Facebook Share to Twitter More...
Message 1 of 3 (64 Views)
Posts: 6,528
Topics: 54
Kudos: 1,000
Solutions: 174
Registered: ‎09-11-2012

Re: Router IP Address Changed

[ Edited ]

It's most likely it needs a static IP and as far as I know these are only available to Vodafone business customers. Mods can advise further. Not sure what Virgin offer.

Cookie
Vodafone Community Expert (or so I'm told) and S8 owner. I don't work for Vodafone
Share to Facebook Share to Twitter More...
Message 2 of 3 (61 Views)
Highlighted
Posts: 21,934
Topics: 40
Kudos: 517
Solutions: 488
Registered: ‎10-08-2009

Re: Router IP Address Changed

Hi there,
Cookie is correct on both counts, these set ups generally need a static IP, which is provided as part of a specific business package.

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 3 of 3 (59 Views)