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Return Phone Case bought Online

Products and Services FAQs

Products & Services FAQs



I need to return a phone case that I bough online. I tried to use the Order Returns page (, but itdoes not accept my order number. It states that the order number must start with 24 (**The order number should begin with '24'.), but mine starts with 28. How do I return the case?


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Community Expert

Mods wont be back until tomorrow to help. You could try live chat. To use live chat click support at the top of this page then choose the service you need support with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.

Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Thanks for this, but there is no option for Online shop or accessories and there is no chat avilable.

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Hi there,


Apologies for the delay in our response.


If you still require assistance, please send us the order number and your mobile number by private message.




Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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