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Other Devices

R218h MiFi always "disconnected"

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Products and Services FAQs

Products & Services FAQs

Poster

I'm trying to use my R281h hotspot, however the status is always "disconnected". I've restarted the device several times, and restored it to it's default setttings. 

3 4G

PIN NOT STORED
Automatic (4G & 3G & 2G) (Change)
Disconnected

What can I do to fix this? 
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3 REPLIES 3
Community Expert
Have you credit or a plan? Does the sim work in any other devices? How old is the sim?
Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Poster

The SIM works in other devices, it's not older than a year.

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Moderator

Hi there,

 

Apologies for the delay in responding. If you private message (via the link in my signature) over the below info, we can take a look into this for you?

 

Mobile broadband number:

Full address:

Date of birth:

Link to your thread or post:

 

Thanks,

Heather.

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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