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Closure of Vodafone Community 21.06.19
At Vodafone we are constantly reviewing the methods customers can interact with us.
Our social channels have evolved and as such we will no longer support the Vodafone Community as of 21.06.19
Our platforms to contact us are
• Live Chat https://n.vodafone.ie/support.html by selecting your service type & clicking on the chat pop up
• Facebook: https://www.facebook.com/vodafoneireland/
• Twitter: https://twitter.com/vodafoneireland
We would like to thank everyone that has contributed over the years
Bought a handset from Vf earlier in the year. NAC code provided by Vf did not work & was advised to send the phone in to Customer Support by post & they'd have a look. Posted the handset via registered post 8/11. Got in touch with Vf via Webchat Fri 30/11 to enquire about the progress & was told they had no record of the handset although the delivery had been signed off by Vf staff ( have the An Post receipt). Asked the Webchat chap to put me through Complaints dept , was told a manager would call me with 24 hrs. Nobody got in contact. Question; what is the procedure/avenue for lodging a formal complaint?