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Handset misplaced by Vodafone Customer Care

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Poster

Hi there,

Bought a handset from Vf earlier in the year.  NAC code provided by Vf did not work & was advised to send the phone in to Customer Support by post & they'd have a look. Posted the handset via registered post 8/11. Got in touch with Vf via Webchat  Fri 30/11 to enquire about the progress & was told they had no record of the handset although the delivery had been signed off by Vf staff ( have the An Post receipt). Asked the Webchat chap to put me through Complaints dept , was told a manager would call me with 24 hrs. Nobody got in contact. Question; what is the procedure/avenue for lodging a formal complaint? 

Regards

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3 REPLIES
Community Expert
The link below details the process but maybe wait until tomorrow and mods might be able to assist saving you time:

https://n.vodafone.ie/aboutus/code/customers/complaints.html
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Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Moderator

Hi there,

 

We'll take a look into this for you, can you send a private message with your number, address & DOB and a link to this thread?

 

- Aoife

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Moderator

I'll look into this, it will be Monday before I have an update

 

- Aoife

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