Welcome to Vodafone Community
Can you describe the issue here. Vodafone do not use emails for support or complaints. Otherwise the complaints process can be found here:
To escalate beyond the initial complaint have a read of yoru code of rights:
Mods wont be back until tomorrow to help.
If you cannot wait you could try live chat. To use live chat click talk to us at the bottom of this page then choose whether you're on bill or pre pay. It should pop up then. If Chrome browser acts up then try a different browser as some versions don't appear to play well with the links.
We're sorry to hear about the poor service and that the issue is still ongoing.
Can you please PM us the below details and we can take a look?
Date of Birth:
Your email address:
Email inbox you were communicating with: