I'm sorry to hear this, if you could private message (via the link in my signature) over the below info, I can look into this for you?
Address as it currently appears on your account:
Date of birth:
Name of your monthly package plan:
Updated address details:
Link to your thread or post:
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.