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Posts: 11
Registered: ‎16-02-2017

Aux out not working on VF Smart Ultra 6 after Marshmallow update

[ Edited ]

Since updating my aux out will not work to my car radio. Headphones are still fine, it just the Aux.

It's a bit strange that one works but not the other. Anyone have any ideas/fix?

 

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Re: Aux out not working after Marshmallow update

Without knowing the specific device or the specific os version there's no way we can help you.
Cookie
Vodafone Community Expert (or so I'm told) and S8 owner. I don't work for Vodafone
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Re: Aux out not working after Marshmallow update

[ Edited ]

It s Vodafone Smart Ultra 6, I thought I'd put it in the title! I have edited that now.Android Version 6.0.1.

It's something to do with the fact that aux jacks have 2 rings whereas my headphone jack has 3. I think.The third ring is for mic.

Several people on boards.ie have the same problem.

Boards

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Registered: ‎17-02-2017

Re: Aux out not working after Marshmallow update

Posted from Tesco Hudl 2

Same problem here. plug in a headset and it's fine but doesn't work with an aux cable.  Also the WiFi Tether keeps turning off on its own.

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Registered: ‎01-11-2016

Re: Aux out not working on VF Smart Ultra 6 after Marshmallow update

Hi there,

 

Thanks for your feedback, I have sent this on to our updates team to investigate.

 

Thanks,

Ashling

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Registered: ‎24-08-2016

Re: Aux out not working on VF Smart Ultra 6 after Marshmallow update

I have the same issue, and same specs. Vodafone Smart Ultra 6

 

Updated to marshmellow and the problem with the AUX started

 

Has this issue been resolved?

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Registered: ‎16-02-2017

Re: Aux out not working on VF Smart Ultra 6 after Marshmallow update

I would like to downgrade/restore to lolipop now; as this 'upgrade' is causing more problems than any obvious benefit.

We already have the aux cable issue.

There is also the issue of not being able to move apps to the SD card.

I can't format my SD card to use as internal storage either.

Battery life has actually got worse

I'm really annoyed that I updated as i normally wait to see  what the fall-out is.

Can Vodafone tell me if there is any planned fix for all of these issues or another update?

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Re: Aux out not working on VF Smart Ultra 6 after Marshmallow update

Hi there

 

I'm sorry to hear this, I have passed your feedback to our updates team and have asked if we have any plans to amend this release. I will keep you posted as soon as I have an update.

 

Thanks,

Ashling

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Message 8 of 23 (1,780 Views)
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Re: Aux out not working on VF Smart Ultra 6 after Marshmallow update

[ Edited ]

That's all well and good Ashling but was there no testing done before the release? I expect that there was and it was released anyway.

I am particulalrly concerned about the SD Card issue as I think this is by design rather than by accident.

The Aux cable issue is very inconvenient but perhaps no the end of the world but 3 ring connectors aren't readily available. Your own stores do not stock them for example.

 An update of this kind with scant regard for the impact to users and paying customers, is downright disrepsectful.

No wonder people root their phones and leave the network.

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Re: Aux out not working on VF Smart Ultra 6 after Marshmallow update

I can assure you that full testing was carried out before this update was released, I have advised our updates team on the issues you are experiencing and they are currently investigating this, if it is found that the problems you are experiencing are related to this recent update, we will work on having a fix released.

 

Thanks,

Ashling

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Re: Aux out not working on VF Smart Ultra 6 after Marshmallow update

[ Edited ]

Thanks Ashling.

If full testing was carried out though, why are people having these issues? Of course it is related to the update; are you seriously suggesting it isn't? It's not just me experiencing the issues. As you already know, this is widespread.

 However,I appreciate you are just an interlocutor here and thank you for passing on the feedback.

I have faith in both you and Vodafone to do the right thing.Smiley Indifferent

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Re: Aux out not working on VF Smart Ultra 6 after Marshmallow update

Thanks for all the updates VF! I suppose if you ignore it, people will eventually get tired of complaining and lose interest.

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Moderator
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Registered: ‎01-11-2016

Re: Aux out not working on VF Smart Ultra 6 after Marshmallow update

Hi there,

 

As I have mentioned in my previous post, any issues that have been flagged relating to this update have been sent directly to the relevant team to be investigated, as we have not yet been updated on the progress of this testing, I am unable to provide you with further details.

 

As soon as I have any news, I will keep you posted.

 

Thanks,

Ashling

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Registered: ‎22-03-2017

Re: Aux out not working on VF Smart Ultra 6 after Marshmallow update

Hello,

 

Is there any update on this yet. The AUX has also stopped working for me, and it is probably the most useful function of my phone as I drive a lot and listen to Spotify and podcasts. To me this is a fault and I will report it as so.

 

Thanks

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Re: Aux out not working on VF Smart Ultra 6 after Marshmallow update

Hello,

 

Is there any update to this? I use this functionality everyday and is extremely important to me.

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Re: Aux out not working on VF Smart Ultra 6 after Marshmallow update

Hi there,

 

I have been informed that this issue has been escalated and we are currently in the process of testing, no further updates are available at this time.

 

Thanks,

Ashling

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Message 16 of 23 (1,415 Views)
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Re: Aux out not working on VF Smart Ultra 6 after Marshmallow update

FOUR months now Ashling. No update. How is the escalation going?

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Message 17 of 23 (414 Views)
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Re: Aux out not working on VF Smart Ultra 6 after Marshmallow update

Hi there,

 

I have contacted the relevant team and have requested an update on this issue.

 

Thanks,

Ashling

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Message 18 of 23 (400 Views)
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Re: Aux out not working on VF Smart Ultra 6 after Marshmallow update

Did you get an update then Ashling? What does 'escalated' actually mean in Vodafone?

It's only 4 MONTHS I suppose!

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Message 19 of 23 (255 Views)
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Registered: ‎09-11-2012

Re: Aux out not working on VF Smart Ultra 6 after Marshmallow update

With this issue and the other one mentioned here:
https://community.vodafone.ie/t5/Android-Devices/Cannot-move-Apps-to-SD-Card-after-Marshmallow/m-p/2...

I highly doubt anything will change as this device is out now 2 years and I cannot see Vodafone investing time and money in continued support for it. May be mods can advise more.
Cookie
Vodafone Community Expert (or so I'm told) and S8 owner. I don't work for Vodafone
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