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Age restrictions

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Community Manager
Community Manager

Hiya,
Could you restart the phone and try facebook.com for me, let me know if there are any errors.

 

Thanks,

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Poster

Its good. Thanks

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Poster

I changed to bill pay a few days ago and I have this age restriction in most of the websites I try to access.

 

I've called 1907 and the operator said it was removed but it keeps comming up.

Can you please remove it?

 

Thanks a lot!

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Poster
Hi,
There is an age restriction on my new mobile. How can I get this unlocked? Thanks,

Rob.
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Community Manager
Community Manager

Hiya,
Could you both restart, and let me know if you can access facebook.com please?

 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster
Thanks Daz works now.
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Poster
Please remove my age restriction thanks
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Community Manager
Community Manager

Hiya,
That's all done for you now.

 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
View more options
Poster

Hi can you please remove my age restrictions?

 

Thanks

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Community Manager
Community Manager

Hiya,
Thats all done for you now.

 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
View more options
Poster

Hi, can I have the age restrictions removed from my account please?

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Community Manager
Community Manager

Sure thing, that's done for you now.

 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
View more options
Poster

Hi,

 

I am getting the XMP blocked message. I'm on Bill Pay. Can this be removed please?

Thanks

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Community Manager
Community Manager

Absolutely - that's sorted for you now.

 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster

Hi i still have pages blocked. Smiley Sad

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Community Manager
Community Manager

Hiya,
What are the URLs you're not able to access - and does Facebook.com open for you?

 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster

Daz,

 

I've already gone into my local store and they've told me my age is already at 18 on the system and that if I have any problems to phone customer care. I was still getting the "Access denied. This content is unsuitable for persons under the age of 15. If you are a Prepay customer and over 15 and under 18 please talk to your parent or guardian about verifying your age. If you are over 18 please bring proof of your age to a Vodafone Agent for Age Verification. Valid proof of age can be one of the following: Passport, Driving Licence or National Age Card. If you are on a Pay Monthly account please contact the person who pays the bill" message so I phoned CC and went though the procedure but I'm still unable to access Facebook, YouTube, Spin SW and so on. Was just wondering can you be able to resolve this issue for me?

 

Many thanks,

Paul.

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Community Expert
A mod can sort it out but they wont be back on until Tuesday I'm afraid.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Community Manager
Community Manager

@PaulK328 - apologies, your profile is still set at 'universal' which is the under 15s one.

The only place this can be changed is in store - it needs to be on 'restricted over 18' to access other types of content.

 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
View more options
Poster

Can you please remove the age restriction from my phone,

Thanks 

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