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Age restrictions

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Community Manager
Community Manager

Hi folks,
If you're a Billpay customer, and currently have an age restriction message popping up on your phone, just post in this thread and a moderator will follow up to have this removed for you.

If you're a Pay As You Go customer, just pop into any Vodafone Ireland store with photo ID confirming you're over 18, and the store staff can remove this restriction for you while you wait.

 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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186 REPLIES
Poster

Please remove age restriction, thank you

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Valued Poster
Hi there Johan,

A moderator will do this for you since you are bill-pay Smiley Happy

Thanks,
Sadiq Redmond,

Welcome to Vodafone and the eForum.
Please set up a thread if you need help with a query. Did I help you with your query? Then Please Click the Thumbs Up Button and Solution Solved As Helping You Can Help Others. - Owner of: iPhone 4s/5/5s /Blackberry Q10/Curve 9320/Vodafone Smart 1 and Samsung Galaxy S3. Don't PM Me Personal Details. And Yes I'm a Astronomer and a Physicist
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Moderator (Retired)

Hi Johan,

 

I've raised a case on this to IT as there's an issue with your profile.

As soon as they resolve it I'll post back

Vodafone Community Manager
Learn all about our new forum, right here .
Click here for our Service Charter.
If I've requested details via a Private Message, please include a link to your thread when sending these over - due to the volume of queries, unrequested PMs may not be answered.
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Poster
Hi, can I get the age restriction lifted please.
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Poster
Can you please remove restriction on my account? Many thanks
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Valued Poster
Hi there ElaineR,

Yes a moderator can lift the restriction from your account if you are bill-payer(Tomorrow Monday), if not you will need to go to a Vodafone store bring identification(Passport Photograph or Driver Licence) and they will lift the restriction.

Thanks,
Sadiq Redmond,

Welcome to Vodafone and the eForum.
Please set up a thread if you need help with a query. Did I help you with your query? Then Please Click the Thumbs Up Button and Solution Solved As Helping You Can Help Others. - Owner of: iPhone 4s/5/5s /Blackberry Q10/Curve 9320/Vodafone Smart 1 and Samsung Galaxy S3. Don't PM Me Personal Details. And Yes I'm a Astronomer and a Physicist
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Moderator (Retired)

kevjm wrote:
Hi, can I get the age restriction lifted please.


Hi Kev,

 

If you pop into any Vodafone store with a Passport or Drivers Licence to verify your age they'll update your profile for you instantly.

Vodafone Community Manager
Learn all about our new forum, right here .
Click here for our Service Charter.
If I've requested details via a Private Message, please include a link to your thread when sending these over - due to the volume of queries, unrequested PMs may not be answered.
View more options
Moderator (Retired)

Hi Elaine,

 

I've updated that for you now. If you power off/on you should be fine.

 


ElaineR wrote:
Can you please remove restriction on my account? Many thanks



Vodafone Community Manager
Learn all about our new forum, right here .
Click here for our Service Charter.
If I've requested details via a Private Message, please include a link to your thread when sending these over - due to the volume of queries, unrequested PMs may not be answered.
View more options
Community Expert

Ah **bleep** - Just updated my address on MyVodafone and the UNder 18 profile has kicked in again........ Can i also get mine swapped back to the 18+ please? Smiley Happy

digi-expert.JPG 

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Poster

Hi,

 

I am getting the XMP blocked message. I'm on Bill Pay. Can this be removed please?

 

Thanks

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Community Manager
Community Manager

Hiya,

That should be fixed up for you now, you may just need to restart the phone.

 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
View more options
Poster

Hi,

 

I am getting the age restriction message. Please fix this. I am bill pay.

 

Thanks.

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Valued Poster
Hi there dallen,

Daz will be able to disable this when he sees the post Smiley Happy

Thanks,
Sadiq Redmond,

Welcome to Vodafone and the eForum.
Please set up a thread if you need help with a query. Did I help you with your query? Then Please Click the Thumbs Up Button and Solution Solved As Helping You Can Help Others. - Owner of: iPhone 4s/5/5s /Blackberry Q10/Curve 9320/Vodafone Smart 1 and Samsung Galaxy S3. Don't PM Me Personal Details. And Yes I'm a Astronomer and a Physicist
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Poster

Cheers.

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Valued Poster
No bother Smiley Happy
Sadiq Redmond,

Welcome to Vodafone and the eForum.
Please set up a thread if you need help with a query. Did I help you with your query? Then Please Click the Thumbs Up Button and Solution Solved As Helping You Can Help Others. - Owner of: iPhone 4s/5/5s /Blackberry Q10/Curve 9320/Vodafone Smart 1 and Samsung Galaxy S3. Don't PM Me Personal Details. And Yes I'm a Astronomer and a Physicist
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Poster

Hi, Any update on this request?

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Valued Poster
Hi there dallen,

Daz hasn't been online since yesterday but probably Paul (Community Manager) will take this up-hand Smiley Happy

Thanks,
Sadiq Redmond,

Welcome to Vodafone and the eForum.
Please set up a thread if you need help with a query. Did I help you with your query? Then Please Click the Thumbs Up Button and Solution Solved As Helping You Can Help Others. - Owner of: iPhone 4s/5/5s /Blackberry Q10/Curve 9320/Vodafone Smart 1 and Samsung Galaxy S3. Don't PM Me Personal Details. And Yes I'm a Astronomer and a Physicist
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Moderator (Retired)

Hi Dallan,

 

I see you got sorted with one of the chat team.

 

Give me a shout if you need anything else.

 

Paul.

Vodafone Community Manager
Learn all about our new forum, right here .
Click here for our Service Charter.
If I've requested details via a Private Message, please include a link to your thread when sending these over - due to the volume of queries, unrequested PMs may not be answered.
View more options
Poster
Please remove this block from my account
Thanks
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