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Age Verification

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Poster
Hi there.

I've been blocked from accessing a number of websites including bizarrely my local library and cinema. A message comes up that I need to verify my age by bringing id to my locate shop. I'm 29 years old and would have submitted my date of birth when I joined Vodafone.

Just wondering could you unblock the age restricition on my internet please?
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35 REPLIES
Poster
Hi there ...I'm also having the same issue 3day old contract - new customer. Wonder is it a system-wide issue?

Message reads: Access denied. This content is unsuitable for persons under the age of 15...if you are over 18 please bringproof of age to a vodafone agentfor Agge verification.

Photocopy of driving licence was taken on Saturday when contract signed.
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Moderator (Retired)
Hi Guys,

Thanks for your posts and apologies for this. Can you both restart your phones and test it again?

Thanks
Colm
I am no longer a forum moderator.
If you have any issues please contact Daz or Paul
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Poster

Hi Guys,

Thanks for your posts and apologies for this. Can you both restart your phones and test it again?

Thanks
Colm


Thanks very much Colm. That works for me anyway.

Thanks again!

Mark.
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Poster

Hi there ...I'm also having the same issue.

You can disable it I am 31 years old, and you have my confirmation copy ID card.
Thanks

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Valued Poster
Hi there bartsob,

A moderator can do that when they are online.

Thanks,
Sadiq Redmond,

Welcome to Vodafone and the eForum.
Please set up a thread if you need help with a query. Did I help you with your query? Then Please Click the Thumbs Up Button and Solution Solved As Helping You Can Help Others. - Owner of: iPhone 4s/5/5s /Blackberry Q10/Curve 9320/Vodafone Smart 1 and Samsung Galaxy S3. Don't PM Me Personal Details. And Yes I'm a Astronomer and a Physicist
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Community Manager
Community Manager

And that's all fixed up for you now.

 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster
Hi,
I do get the same message today. Can you please fix the 'restricted access' for me as well? As I am not under 18 Smiley Happy
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Regular

Hiya

 

the forum reps wont be back til Tuesday. If you can go in store with Photo iD then the can get this resolved for you.

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Poster
Hi Gramps,

Thank you for the reply. I had today a chat with Vodafone and the 'age restriction' is removed.
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Regular

Hiya 

 

Great stuff. Glad to hear.

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Community Manager
Community Manager

Splendid, thanks for letting us know.

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster

Hi,

Is it possible you coulf fix this problem for me too?

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Community Manager
Community Manager

Sure, that's all sorted now.

 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster

Thanks, appreciate that

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Poster
Hi, I went into my local store on Saturday and gave my drivers licence to verify age but I am still getting stopped with the unsuitable for under 15s warning. Could someone sort it please? I am 19 and have drivers licence details at the store.
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Community Manager
Community Manager

Sure thing, could you restart the phone and try it for me now please?

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster
Yeah sorted now. Cheers!
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Poster

hi im having the same issue with age restriction and im 21, can you fix it for me please?

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Community Manager
Community Manager

Hi there,

You'd just need to pop into a store with photo ID to get this restriction lifted.

 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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