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My Vodafone

Vodafone Shop has taken 2 charges out of my bank account.

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Poster

I recently ordered a phone from Vodafone shop. After inputting all my details I was told there was a problem on the website and to try again. I entered the details again and received the same message.  Today charges for 2 phones were taken out of my bank account. No email verifications/receipts or confirmations were sent to me. I was then told that there was 1 phone waiting for me to pick up at a local store.

 

Needless to say I am very angry at this.  I have been trying unscuccessfully to contact Vodafone today but of course, it's almost impossible to actually get anyone to help.  I would appreciate a call back or a response from Vodatone as soon as possible.

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Moderator

Hi there,

 

We're very sorry to hear you've been having these issues.

 

Can you please send us a PM with the below details and we can take a look?

 

Mobile number:

Date of Birth:

Full address:

Link to this thread:

 

Thanks,

Liam

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