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My Vodafone

Upgrade Eligability

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Products & Services FAQs

Poster
Has anybody got any idea of when your going to be able to check your upgrade eligibility via 'My Vodafone' again, instead of going to the phonecalls or chat screens which can be fair time consuming at times
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3 REPLIES 3
Moderator

Hi David,

 

Apologies for the delay in responding, I can confirm that our web team are working to include this function, however, we have not yet received a time frame on when this will be available through My Vodafone, I'm really sorry about that.

 

If you could private message (via the link in my signature) over the below info, I can check when your next handset upgrade is due?

 

Mobile number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster

When I log in to My Vodafone it tells me I am eligible for an upgrade. However when I select one of the phones promoted "From Free" and try to add to basket it returns an error. I tried to ring customer service but it would not accept my pin even though I had reset it online in My Account so go nowhere there. I am now an hour and a half trying to communicate with someone in Vodafone. Have been a loyal customer for about 5 years now by the way, not that it matters!

Congratulations by the way on designing a system that stops any direct contact, round and round in circles with no way to contact you from within the My Account section.

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Moderator

Hi Mairead, 

Apologies for the delay in responding to your query. Could you please advise if you are still in need of assistance? If so, could you send us a private message (via the link in my signature) with the below info, I can look into this for you?

 

Mobile number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks,

Ailís

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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