Welcome to Vodafone Community
Mods may need to tweak your account. They'll assist in due course. You can private message them (which ever mod you see online) the following info:
- Mobile number:
- Date of birth:
- Link to your thread or post:
Apologies for the delay in responding. If you private message (via the link in my signature) over the info in Cookie's post above we can take a look into this for you?