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My Vodafone

Unable to register new phone

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Poster

Yesterday I bought a pre-pay Nokia 150 black to replace my old pre-pay phone from a Vodafone shop. The staff kindly swapped my sim over and copied my contacts. Today I am unable to register the phone in My Vodafone account and keep getting the error message "We're sorry, but we're unable to complete your request.
???en_GB.FAILURE.priceplans.bonuspack.getAvailableServiceClassesAndOfferings???
(UNIQUE_ERROR_CODE : JvHGh6YKJc1CdVH7y24SVd2gS6NQ9n6Fx5qdWvCHLxrpTtznkwzs!)"

Thanks 

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3 REPLIES
Moderator

Hi there,

 

Can you confirm if you're still receiving this error message when you attempt to register online?

 

Thanks,

Ashling

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Poster

I tried to reply before but the reply failed to post. Yes it registered 

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Moderator

That's great to hear, thanks for letting us know Smiley Happy

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