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Poster
Posts: 4
Registered: 2 weeks ago

Spotify add on

Posted from Huawei VIE-L09
Hi. I can't get Spotify subscription. I was trying the link using my mobile data, web page and Vodafone app and it's no success at all. The message is "We have no offers for you" my mobile phone number is not recognized by the system. Anybody can help?
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Moderator
Posts: 2,397
Registered: ‎01-11-2016

Re: Spotify add on

Hi there,

 

As you are opted into our Data Extra offer, you do not currently have the option of Spotify included in your plan. If you would like to purchase our Spotify add-on for €5, this can be done by free texting EXTRA to 50221.

 

Thanks,

Ashling

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Message 2 of 6 (95 Views)
Poster
Posts: 4
Registered: 2 weeks ago

Re: Spotify add on

Posted from Huawei VIE-L09
I am getting this message We're sorry, but there are no offers available for you now. Please check again soon as more are added all the time.
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Message 3 of 6 (94 Views)
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Moderator
Posts: 2,397
Registered: ‎01-11-2016

Re: Spotify add on

I'm sorry to hear this; can you please provide us with a screenshot of the error you are receiving when you attempt to purchase the Spotify add-on? This screenshot can be sent to ecare_ie@vodafone.com, please include your mobile number in your email and note that this is for the attention of Ashling.

 

Please note that this email address is not a care channel, if you have any questions or issues in the future, these should directed through our relevant care channels (Vodafone Community, Facebook, Twitter, Live Chat and our care team on 1907).

 

Thanks,

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Message 4 of 6 (84 Views)
Moderator
Posts: 2,397
Registered: ‎01-11-2016

Re: Spotify add on

Thanks for providing us with your example. Our tech team are now looking into this for you, as soon as I have an update, I will be in touch.

 

Thanks,

Ashling

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Message 5 of 6 (66 Views)
Moderator
Posts: 2,397
Registered: ‎01-11-2016

Re: Spotify add on

Hi there,

 

Our tech team has advised that this issue should now be resolved, can you please confirm?

 

Thanks,

Ashling

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Message 6 of 6 (56 Views)