Welcome to Vodafone Community
Mods wont be back until tomorrow to help. You could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.
Can you send a private message with your number, address & DOB, along with a link to this thread so I can take a look at this for you?