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Security Text not received

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FM1
Poster

Hi

I am out of the country using online banking

I cannot receive security text from my bank PTSB

I receive all other text ok

I haved rang my bank PTSB and they have checked and said there is no problem on their end. The text is being sent but not received

Can you check and reset my phone or whatever needs to be done

This is very urgent

Many thanks

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3 REPLIES
Community Expert

The issue may be with the roaming network you are currently with. There is no way for Vodafone to guarantee that these types of texts will work when roaming as networks vary from country to country. Non geographical numbers typically dont work when roaming

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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FM1
Poster

Hi

Thanks for the reply

The issue is this was working and has just stopped for no reason

No change in network  or anything

It has been working ok for three years

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Moderator

Hi there,

As you have mentioned that you can receive texts from all other numbers this would not be an issue with receiving texts on our side. This may be connected to the fact that your are Roaming. Unfortunately, there would be nothing we could do on our side as refreshing your texting facility would not do anything.

Danielle 

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