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My Vodafone

Secure Net deactivation

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Poster

How can I have the Secure Net deactivated ?

 

I have tried " remove" to 50193 but that just sends back

Your request to deactivate Secure Net on your account was not successful. Please try again.

 

I have also tried https://securenet.vodafone.ie/Deactivate but that also has not worked.

 

Regards

 

Patrick

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21 REPLIES
Community Manager
Community Manager

Hi Patrick,
This is being followed up for you now.

Thanks,

Learn all about our new forum, right here .
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Poster

Daz

 

Sorry but it's still there !

It's set to protection level "Strong"

On the phone it now only gives me the option to "logout" of securenet and now I can't even get to settings

Is there no way to remove this ?

 

Patrick

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Community Manager
Community Manager

Hi Patrick, 
I've asked the technical team to take another look at this for you.

Thanks,

Learn all about our new forum, right here .
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Poster

It's still there !

Every time I press "Deactivate Secure Net" on the phone it tells me 

"Your Secure Net account is being deactivated" but it keeps coming back. What am I doing wrong ?

 

Patrick

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Community Manager
Community Manager

Hi Patrick,
This is being escalated for you now.

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster

Securenet just won't go away.

Customer services (1907) said they'd get rid of it but that didn't work.

 

Is Securenet embedded in my phone ?

 

Patrick

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Poster

4 months and this issue remains !

Also why was it maked "solved" ?

 

Patrick

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Poster

5 months !

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Moderator

Hi Patrick,

 

Apologies for the delay, I have contacted technical support regarding this and will be back in touch as soon as I receive an update.

 

Thanks,

Ashling

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Moderator

Hi Patrick,

 

I have just received word back from our technical support team who have advised Secure Net has successfully been removed from your Vodafone account, apologies for the delay in having this issue resolved.

 

If you need anything further please get in touch.

 

Thanks,

Ashling

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Poster

Ashling

 

This issue is not resolved, Secure Net is still on my account.

 

Patrick

 

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Moderator

Hi Patrick,

 

I have escalated this on to our technical support team.

 

Thanks,

Ashling

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Moderator

Hi Patrick,

 

Apologies this problem has reoccurred, I have been advised by our technical support team that Secure Net has now been removed from your account.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
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Poster

Ashling

 

No joy.

Yet again Secure Net remains on my account.

I turned the phone off, left it off for a few minutes, turned it back on and it's still there.

This is what happens everytime I've been told it has been removed, it just reappears.

 

Patrick

 

 

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Moderator

This seems to be a weird one, I have sent this off to be looked at once again, I will be in touch as soon as I have an update.

 

Thanks,

Ashling

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Moderator

Hi Patrick,

 

I can confirm our technical support team have now removed Secure Net from your account, they have also escalated this on to our second level tech team who are working on a permanent fix to keep this off your account.

 

Thanks,

Ashling

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Poster

Ashling

Unfortunately your technical support team has, yet again NOT succeeded in removing Secure Net from my account.

 

Patrick

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Moderator

Hi Patrick,

 

I can confirm this issue has been escalated and we are currently working on a permanent fix to remove Secure Net from your account.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster

Last few days secure net has been ruining my connection,Vodafone had an update and I don’t want it on my phone anymore. I went to disable it but it didn’t work,it’s completely making my phone useless. Didn’t have problems before but now it’s impossible for my phone to function normally after the update . What can I do? 

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