Welcome to Vodafone Community
If the number hasn't been used in over a year it may be lost. Mods wont be back until Monday to help. You could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.
We can take a look into this for you, if you can send us a private message (via the link in my signature) with the below info please?
Date of birth:
Link to your thread or post: