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Registering With Home Broadband

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I recently purchased Vodafone Home Broadband but I am having trouble registering. I have my customer number, phone number, and all other details required but it keeps telling me to "check your landline/mobile number" or "check your customer number". I know I am inputting the correct numbers, what do I do?


Thank you.



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Community Expert

Mods wont be back until Monday to help. You could try live chat. To use live chat click talk to us at the bottom of this page then choose whether you're on bill or pre pay. It should pop up then. If Chrome browser acts up then try a different browser as some versions don't appear to play well with the links.


Or call them.

Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Hi Tom,


If you private message (via the link in my signature) over the below info, I can look into this for you?


Customer number:


Date of birth:

Link to your thread or post:




Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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