My Vodafone

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Posts: 1
Registered: ‎14-11-2017

Payments taken when not with Vodafone.

Hi there,


I was a customer with yourselves for many years and had seen out my contract in full and wanted to move to a new network. I was told in the vodafone store I went to that I was fully paid and that if I wanted to move then all I needed to do was go into other said network store and transfer over, that they would do it all for me.


I have not been with Vodafone since 18/07/2016. I have recently noticed in my bank transactions from the last 3 months, that in total €40.50 has been taken out. I have not been with Vodafone for over a year and payments have been taken out.


I was not provided with any information as to why these sums were taken out and was told in the past (as stated above) that I saw out my contract and was paid in full.


I have searched for contact numbers, emails and so forth to resolve this problem. It resulted in me posting here to get this sorted.


Please reply ASAP as I would like to get this sorted out. If you need any information please do not hesitate to ask as I am willing to comply to get this sorted.


Yours sincerely,


Philip Cullen - Old Vodafone Customer.

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Posts: 4,058
Registered: ‎01-11-2016

Re: Payments taken when not with Vodafone.

Hi Philip,


If you private message (via the link in my signature) over the below info, I can look into this for you?


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