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My Vodafone

Paid my bill but it paid twice and I need to get the overpayment returned to my bank account

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Poster

Hi Vodafone, as per title. I paid my bill via phone but tried online originally. Both went thourgh despite me not entering the OTP from my bank. I need to get this returned by COB tomorrow.

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Community Expert
Did you pay the bill in advance of a direct debit? If so and you paid it close to the direct debit date it may not have had enough time to stop the direct debit coming out. Typically the amount will just come off your next bill. It is highly unlikely you'll have the funds returned by COB.
Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Poster

Hi cookie,

 

No, I was trying to pay online but I wasn't getting the One TIme Password from my bank to compelte the transaction so went on 1097 and paid it that way. The bill was overdue in fact. But funds were taking from the online transaction despite my bank not finalising the transaction. There was some fundamental breakdown in the software linking the Vodafone payment service and the 3rd party merchant service.

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Community Expert
Try calling them on 1907.
Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Poster
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