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Attempted to purchase phone via online shop on 23rd october. order appeared to go through. When checking tracking on Thursday . There was two order numbers . One of which was marked cancelled. I can only presume one was for the phone and a separate one was assigned to the nano sim. I "purchased" a like new iphone costing €399.99 . I attempted to resolve the issue with live chat service which resulted in dealing with two separate people. I received the nano sim card no sign of the phone. The first person I spoke to via live chat was a Monica .She first said dont worry you wil get your phone but then when I explained further that I could see from account that there was two transaction listed and I presumed that from that the sim must have been given a different transaction umber (both same dates) She kept insisting the phone had been delivered even though I explained that it had not and I had spoken to the post man as I was not home when he made the delivery which was only the sim card . Even within the package there was the dispatch note which clearly stated it was only the sim card within the package . But still she was insisting all she could see was that the phone was delivered. Our chat "got disconnected" as I was typing back a reply . All I know is that €399.99 has been taken from the joint back account I share with my wife and no phone to speak of and more or less accused of lying by a Vodafone employee. The second person I contacted via live chat was polite and promise to escalte the issue. I can of course send any documentaiton you need by PM. But this is really not good enough . The order went through on 23rd of October but the POS on my bank account is appearing as 25th Oct so there must have been a delay. I can see from the info in the account that the order complete number does indeed match the order numbers on the dispatch note which aligns with the SIM . Really not impressed. Vodafone have €399.99 of our money we have no phone and was bascially accussed by an employee of Vodafone of lying
Apologies for the delay in responding, if you could private message (via the link in my signature) over the below info, I can look into this for you?
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