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Poster
azerty
Posts: 2
Registered: ‎09-10-2009

Online Top Up Problem

Hello,

I am unable to top up using my Visa Card (French), this is what it says:

"We're sorry, an error has occurred. Please review the error below
There was a problem processing your order, please try again (MA-PT-01)"

I tried different PC's, web browsers, without success.
I was able to top up no problem with the same credit card for the last few years, it's only recently (since september) that this problem occurs.
Please have a look at my problem, as I like Vodafone but not being able to top online is a big drawback.

Thanks,

Sullyvan
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Daz
Posts: 13,225
Topics: 8
Kudos: 329
Solutions: 208
Registered: ‎10-08-2009

Re:Online Top Up Problem


Hello,

I am unable to top up using my Visa Card (French), this is what it says:

"We're sorry, an error has occurred. Please review the error below
There was a problem processing your order, please try again (MA-PT-01)"

I tried different PC's, web browsers, without success.
I was able to top up no problem with the same credit card for the last few years, it's only recently (since september) that this problem occurs.
Please have a look at my problem, as I like Vodafone but not being able to top online is a big drawback.

Thanks,

Sullyvan

Hi Sullyvan,
Have you been able to top up at all since September, or is it always unable to process the request?

Thanks!
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Poster
azerty
Posts: 2
Registered: ‎09-10-2009

Re:Online Top Up Problem

Hi DataDaz,

No I actually haven't been able to top up online at all since September. I was able to top up once trough someone else's card (Irish mastercard), but not with my credit card.

Thanks,

Sullyvan
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Daz
Posts: 13,225
Topics: 8
Kudos: 329
Solutions: 208
Registered: ‎10-08-2009

Re:Online Top Up Problem


Hi DataDaz,

No I actually haven't been able to top up online at all since September. I was able to top up once trough someone else's card (Irish mastercard), but not with my credit card.

Thanks,

Sullyvan


Hi Sullyvan,
I have a similar issue I'm investigating for another customer, so I'll see what the outcome of this is and update you.

Thanks!
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Poster
TimH
Posts: 4
Registered: ‎07-12-2009

Re:Online Top Up Problem

That other customer was me, and it is now working for me.

I think if you tell the Vodafone staff the first 6 digits of your credit card (known as the PAN range of the card), Vodafone can add it to their system and it should then recognise your card.

Don't worry, the first 6 digits of the are the same for everyone with the same type of card from the same bank!
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Daz
Posts: 13,225
Topics: 8
Kudos: 329
Solutions: 208
Registered: ‎10-08-2009

Re:Online Top Up Problem


That other customer was me, and it is now working for me.

I think if you tell the Vodafone staff the first 6 digits of your credit card (known as the PAN range of the card), Vodafone can add it to their system and it should then recognise your card.

Don't worry, the first 6 digits of the are the same for everyone with the same type of card from the same bank!


Hi again!
As the credit card was new, you would need to wait 24 hours between transactions, as the range of credit cards had not yet been fully enabled on our systems. It shouldn't take long before it can be used normally however.

Thanks!
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Poster
KoenvanH
Posts: 2
Registered: ‎08-05-2010

Re:Online Top Up Problem

Hi,

I have exactly the same problem with my two dutch Mastercard creditcards!
Please solve this problem for me?

Thanks in advance
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Moderator (Retired)
Nick from Vodafone
Posts: 2,574
Registered: ‎09-06-2009

Re:Online Top Up Problem


Hi,

I have exactly the same problem with my two dutch Mastercard creditcards!
Please solve this problem for me?

Thanks in advance


Hi KoenvanH,

Are you getting any error message when you try and register the cards?

Cheers.

Nick
Vodafone View Team.
I am no longer a moderator - Please contact Daz if you need to send a private message.
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