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Numbers inactive for over a year can be recycled. Mods wont be back until Monday to help. You could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.
We can take a look into this for you, if you can send us a private message (via the link in my signature) with the below info please?
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