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My Vodafone App Not Working

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Poster

I received an text from Vodafone last week offering me 20GB of data as a birthday offer if I installed and signed in to the Vodafone app. I did so, but the app isn't working for me and the data hasn't been applied.

When I log in it displays my name and number and just says 'Please wait while we get your balance' - hangs like that permanently. If I try to navigate to another part of the app e.g. to to the add ons section I get an error message saying 'There is a problem loading Add ons information. Please try again later.'

I'm using a Huawei P8 Lite running on emui 5.0.1.

I've tried uninstalling and re-installing and no improvement.

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7 REPLIES 7
Valued Poster

Try turning off your wifi and connect over mobile data and see if that helps.

Are you using the latest version of the app?

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Poster

Yes I'm running the latest app and it's the same on mobile data

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Valued Poster

hmm, send one of the mods a pm with all your details and they can investigate further

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Poster

How do I PM a mod? Sorry if it's a silly question.


@billbond4 wrote:

hmm, send one of the mods a pm with all your details and they can investigate further


 

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Valued Poster

PM the following info to a moderator i.e.

https://community.vodafone.ie/t5/user/viewprofilepage/user-id/113631

Mobile number:
Address:
Date of birth:
IMEI:
Link to this thread

 


to which ever mod you see on the forum tomorrow.

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Community Expert

A question if you dont mind - if you go into settings/apps select the app and look at permissions, can you confirm all permissions are granted to the app and none are disabled?

digi-expert.JPG 

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Moderator

Hi there,

 

Apologies for the delay in responding, If you click on the link in my signature you should be able to send us a PM.

 

Thanks,

Heather.

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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