Welcome to Vodafone Community
I received an text from Vodafone last week offering me 20GB of data as a birthday offer if I installed and signed in to the Vodafone app. I did so, but the app isn't working for me and the data hasn't been applied.
When I log in it displays my name and number and just says 'Please wait while we get your balance' - hangs like that permanently. If I try to navigate to another part of the app e.g. to to the add ons section I get an error message saying 'There is a problem loading Add ons information. Please try again later.'
I'm using a Huawei P8 Lite running on emui 5.0.1.
I've tried uninstalling and re-installing and no improvement.
PM the following info to a moderator i.e.
Date of birth:
Link to this thread
to which ever mod you see on the forum tomorrow.
A question if you dont mind - if you go into settings/apps select the app and look at permissions, can you confirm all permissions are granted to the app and none are disabled?
Apologies for the delay in responding, If you click on the link in my signature you should be able to send us a PM.
How do I pm a Mod as I am having the same issues and have not found a working answer on here. Rebooted my phone and it still does same Stuck on screen showing name and number and a message saying Please wait while we get your balance. I can login to the app on computer but not on my Vodafone phone