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Log in failure + “inactive” account...

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Hello, my Vodafone account has been marked “inactive” and I cannot log into it. The purpose was to get into a plan, but I’m unable to do that now. Please help me, do I just need to top up with credit?

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Community Expert

Vodafone can reuse numbers that have been inactive for long periods as per their T&C's:

Numbers and SIM Card
You shall not have any proprietary rights whatsoever in any mobile phone number allocated to you by Vodafone. Vodafone reserves the right at any time to alter or replace a mobile phone number allocated to you or any other name, code or number whatsoever associated with the Service.

You may continue to receive Calls for a period of 8 months (or such other period as Vodafone may advise from time to time) following the date on which Call credit is last applied to your account.

If the equipment remains inactive or no call credit is applied for a period of 8 months or such other period as Vodafone may advise, all unused Call credit will be lost.


Mods wont be back until Monday to help. You could try live chat. To use live chat click talk to us at the bottom of this page then choose whether you're on bill or pre pay. It should pop up then. If Chrome browser acts up then try a different browser as some versions don't appear to play well with the links.

Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Hi there,


If you private message (via the link in my signature) over the below info, I can look into this for you?


Mobile number:


Date of birth:

Link to your thread or post:




Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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