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I cannot get through to ANYONE as no pin and cannot reset pin

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Products & Services FAQs




I am trying to get through to speak to someone and it requires my self service pin. It does not recognize my pin, but when I try to reset it does not allow as there is a fault, so it tells me to contact support (as above cant get through), or to go to Chat which is unavailable.


Can someone please help as I have wasted a lot of time? The customer journey needs to be considered here as it is very frustrating.



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Community Expert

Did you try/find live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.

Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Hi there,


If you'd like to PM the below info we can assist you here:


Mobile number-



What PIN are you using-

Details of your query-




Learn all about our new forum, right here .
If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
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