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Deletion of my forum account

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Poster

Can someone from Vodafone tell me why my previous account for the forum has been deleted? I've had the account for 9 years and all of a sudden this has been deleted and I'm not able to access the account and had to set up a new one.

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6 REPLIES
Community Manager
Community Manager

Hi there,
The account is still active: https://community.vodafone.ie/t5/user/viewprofilepage/user-id/1089

Have you reset your password - what happens when you try to log in with your username and new password?

Thanks,

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Poster

I don't get a link when requesting the new password

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Community Expert
It shouldn't be gone.EJ. Did you try using the "forgot my password" with your original email address? That's what I had to do.
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Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Poster

I was also able to sign up for a new account with my old email address it's very weird. The request new password doesn't send me the link

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Highlighted
Community Expert

Was a little worried there myself trying to get on through the usual method without any success.

 

Forgot password worked a charm though thankfully.

 

Evil - an of your older email addresses receive anything when you hit the forgot password link?

digi-expert.JPG 

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Poster

I've used the same email address from day 1 haven't changed it. Don't get any links to reset password for my original account only get it for the new one.

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