Welcome to Vodafone Community
Mods wont be back until Monday to help. You could try live chat. To use live chat click support at the top of this page then choose the service you need support with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.
If you private message (via the link in my signature) over the below info, we can check this for you?
Security PIN (or, if you don't have this, your address and date of birth):
Link to your thread or post: